Learning professionals often create training without consulting the people they’re creating it for. This results in lots of miserable experiences for the end user: last-minute webinars packed with content, PDFs of talking points, and lengthy eLearning courses that fail to solve a learners’ immediate needs.
This session introduces a new design approach that can help you build a best-in-class training program. You’ll be introduced to Design Thinking, a philosophy that helps you find the “sweet spot” between learner preferences, business needs, and technology constraints. You’ll learn how to use what learners are thinking, feeling, seeing, hearing, or doing on a daily basis to guide the solutions you deliver. And you’ll receive three practical tools to help you start re-imagining your next training initiative.