How to Design Experiences and Not Just Create More Content

  • Steve Boller, Bottom-Line Performance, Inc.

Learning professionals often create training without consulting the people they’re creating it for. This results in lots of miserable experiences for the end user: last-minute webinars packed with content, PDFs of talking points, and lengthy eLearning courses that fail to solve a learners’ immediate needs.

This session introduces a new design approach that can help you build a best-in-class training program. You’ll be introduced to Design Thinking, a philosophy that helps you find the “sweet spot” between learner preferences, business needs, and technology constraints. You’ll learn how to use what learners are thinking, feeling, seeing, hearing, or doing on a daily basis to guide the solutions you deliver. And you’ll receive three practical tools to help you start re-imagining your next training initiative.

  • Date:Tuesday, June 4
  • Time:11:15 AM - 11:35 AM
  • Room:Learning Lab 1 - Longhorn D
  • Location:Learning Lab 1 - Longhorn D
  • Session Type:Learning Labs
  • Submitter Name: Boller, Steven
  • Submission Date (CST): 07/01/2019 15:14
  • Session Level: Beginner
  • Submitter Email:
  • Session Length: 20 Minute Micro-Learning
  • How are you planning on keeping the learners engaged during this presentation?: The session will use practical examples, humor, audience participation, and handouts to engage participants.
  • Learning Objective 1: Recognize three common training design mistakes and how to avoid them.
  • Learning Objective 2: Identify four ways Design Thinking can help you create a better learning experience.
  • Learning Objective 3: Use three practical tools to create effective, user-friendly learning experiences.
  • What is the topic your workshop will cover and how is it relevant to the industry?: This workshop introduces a design process that can help training professionals design best-in-class experiences for their learners.
Steve Boller
Bottom-Line Performance, Inc.