Need your learners to adopt a new process, or simply to start doing something they already should be doing? Mindset, motivation, and ease-of-use are all critical. Your reps or managers must understand the ‘why’ behind what you are asking them to do… and they need simple tools that make doing so as easy as possible.
In this session, you’ll see how Amgen used a blended learning curriculum to help sales leaders and managers follow standardized hiring practices and adopt a behavioral interviewing process that reduces unconscious bias, leads to better hiring decisions, and saves time. The presenters will detail how a video simulation-based learning approach was used to shift attitudes and beliefs before, during, and after the live training event. You’ll also learn how a custom-built chatbot was used during and after the live event to generate excitement, solidify buy-in, and provide ongoing performance support.