Role play activities are a staple of many training programs. Although roleplays are effective as a practice exercise, they can often feel forced or stale. Imagine next-level roleplay that uses technology to assess how your delivery made your audience feel and identify where you missed cues or used off-putting language.
In this session, we’ll learn how some teams are taking away the guesswork by leveraging artificial intelligence (AI) to diagnose real human emotion in a safe practice environment. We’ll explore a case study of a customer service team who practiced and refined their customer interactions with AI to surprising results.